Refund policy

Returns and Refunds Policy — Alcyone213k

30-Day Returns

We offer a 30-day returns period from delivery for eligible products, in addition to your statutory rights.

Your Legal Right to Cancel

UK consumers generally have 14 days after receiving an online order to notify us of cancellation, without giving a reason. You then have another 14 days to return the goods.

These rights apply to eligible products, including standard print-on-demand merchandise. Certain genuinely personalised or made-to-specification goods may be exempt.

Condition of Returned Items

For our additional 30-day returns policy, items should be unused and in their original condition where reasonably possible.

Your statutory right to inspect goods as you would in a shop is unaffected.

Return Postage

For unwanted items, customers are responsible for return postage where legally permitted.

If an item is faulty, damaged or not as described, we will arrange an appropriate remedy and cover reasonable return costs where required by law.

Refunds

Refunds will be issued to the original payment method. For statutory cancellations, refunds will include the original standard delivery charge, if paid, and will be processed within the legally required timeframe.

Faulty or Incorrect Items

Please contact us with your order details and photographs where possible. Your statutory rights to a repair, replacement or refund remain unaffected.

Contact

sarahspinks82@gmail.com