Fast & Reliable Shipping Policy for Alcyone213k

Shipping Policy

Alcyone213k, the operator of ( ("Website"), wants to ensure a smooth shopping experience for our valued customers. By placing an order through our Website, you agree to the terms outlined below. These terms are designed to protect both parties and set expectations regarding our services.
1. General
Stock availability is subject to change. While we strive to maintain accurate stock counts on our website, there may be discrepancies from time to time. If we are unable to fulfill all items in your order at the time of purchase, we will ship the available products and reach out to discuss whether you would like to wait for the backordered item or receive a refund.
2. Shipping Costs
Shipping costs are calculated based on weight, dimensions, and destination during checkout. The shipping payment will be collected with your purchase, and this amount will be the final cost.
3. Returns
3.1 Return Due to Change of Mind
For returns due to a change of mind, please notify us within 30 days of receiving the item and return it in its original packaging, unused, and in resellable condition. Customers are responsible for return shipping costs and arrangements. Refunds will be issued as store credit for future purchases, excluding any shipping fees.
3.2 Warranty Returns
Valid warranty claims must be submitted within 90 days of receiving the item. Customers are required to cover the return shipping costs initially, but these will be reimbursed upon successful warranty claim. Once the items are received for the warranty claim, we will process it within 7 days and offer a refund to your payment method, store credit, or a replacement item if available.
4. Delivery Terms
4.1 Transit Time
Domestic shipments typically take 2 - 7 days, while international orders range from 4 - 22 days depending on the courier selected during checkout. Orders are usually dispatched within 2 business days, Monday to Friday, except on national holidays.
4.4 Change Of Delivery Address
If you need to change the delivery address, please do so before the order is dispatched.
4.7 Items Out Of Stock
If an item is out of stock, we will refund the item and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If your delivery exceeds the estimated time, please contact us for assistance.
5. Tracking Notifications
Once your order is dispatched, you will receive a tracking link to monitor the shipment's progress.
6. Damaged Parcels
If a parcel arrives damaged, please reject it if possible or contact our customer service for further assistance.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is included in the displayed price of the goods.
7.2 Import Duties & Taxes
For international shipments, import duties and taxes are pre-paid by us.
8. Cancellations
We accept cancellations before an order is dispatched. Refunds will follow our refund policy once an order has been shipped.
9. Insurance
Parcels are insured for loss and damage up to the value stated by the courier.